Our Terms and Conditions

These Terms and Conditions govern your use of Casinolab Casino, operated by Nova Interactive N.V. under licence OGL/2024/1450/0912 issued in Curaçao. By registering, you accept them in full.

Accepting These Terms

By creating an account with us you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in their entirety. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open. If any provision conflicts with the law of your jurisdiction, that provision applies only to the extent permitted by that law, and the remaining terms stay unaffected.

• You confirm you act on your own behalf and not on behalf of any third party.
• You accept that playing with real money carries financial risk and that losses are possible.
• You agree that these terms, together with our Privacy Policy and Bonus Policy, form the whole agreement between you and us.

Who May Register

You must be at least 18 years old, or the legal gambling age in your country of residence if that is higher. One account per person, per household and per IP address is permitted. We may request documents at any point to verify your identity, age and address, including a government ID, a proof of address and payment method verification, which we process within 24 to 72 hours.

• Residents of the USA, France, the Netherlands, Belgium, Spain, Italy, Sweden, Iran, North Korea and Syria may not hold an account.
• You must not register if you have previously self-excluded with GAMSTOP or an equivalent national register.
• Duplicate accounts discovered by us will be closed, and balances from the duplicate account may be forfeited.

Payments on Our Platform

Deposits start at 10 GBP and withdrawals at 20 GBP, with no fees charged by us on either. Approved deposit methods include Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Litecoin and Tether. Withdrawals are limited to 5,000 GBP per day and are normally processed within 0 to 24 hours after identity verification is complete.

• Know Your Customer verification must be completed before your first withdrawal.
• Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.
• An account left dormant for 12 consecutive months may be charged an administrative fee, and after 24 months we may close it after notifying you at your registered email address.

How Our Bonuses Work

All bonuses on our platform are subject to the wagering requirements, eligible games and validity periods stated in the specific offer terms. Unless an offer states otherwise, bonus funds carry wagering requirements that must be met before winnings become withdrawable, and every offer expires after the validity window stated at claim. Bonus abuse, including deliberately low-risk wagering to unlock funds, voids the bonus and any winnings derived from it.

• While an active bonus is running, the maximum bet per round is limited as stated in the offer terms.
• Certain games may be excluded from wagering contribution or prohibited entirely while a bonus is active.
• Only one bonus may be active at a time unless we explicitly state otherwise.
• We may cancel or reclaim a bonus where offer terms were breached or the account is under review.

Conduct We Prohibit

We reserve the right to suspend, restrict or close any account involved in prohibited conduct and to withhold balances connected to it. The following practices breach these terms.

• Fraud, forgery of documents and false or misleading information provided to us.
• Chargebacks or payment disputes raised in bad faith against deposits already wagered.
• Multi-accounting and operating accounts through proxies or third parties.
• Collusion, chip dumping or coordinated play against other players.
• Use of bots, automated software or any tool that gains an unfair advantage.
• Accessing our platform via VPN or other means to conceal a restricted location.

Setting Limits and Self-Exclusion

You may set deposit limits, loss limits, session reminders and reality checks in your account settings at any time, and increases take effect only after a cooling-off period. If gambling stops being fun, you can request self-exclusion for a fixed period or permanently by contacting [email protected] or our 24/7 live chat. On request, we will also point you to independent help through GamCare, BeGambleAware and GAMSTOP.

• We will never market to a self-excluded player during the exclusion period.
• Where we notice indicators of potential harm, we may contact you and apply proportionate protective measures.
• Self-exclusion on our platform does not replace national exclusion registers; we encourage you to register with GAMSTOP if you are resident in the United Kingdom.

Closing Accounts and Complaints

You may close your account at any time by contacting our support team, subject to settlement of any open wagers and completion of verification. If we close your account for reasons other than a terms breach, we return your withdrawable balance through your original payment method. Complaints should first be raised with our support team, who will acknowledge and aim to resolve them promptly; unresolved disputes may be escalated to the Curaçao licensing authority. These terms are governed by the laws applicable to our licence, and the courts with jurisdiction are those determined by that licence.

When We Update Terms

We may amend these Terms and Conditions at any time, and the version published on this page is the one that applies to you. Material changes will be announced by email to your registered address or by a notice at login at least 7 days before they take effect. Continuing to use your account after that date means you accept the revised terms; if you disagree, you may close your account before the change applies. Changes required by law or regulation take effect immediately upon publication.

Frequently Asked Questions

How old do I have to be to play at Casinolab Casino?

You must be at least 18 years old, or the higher legal gambling age of your country of residence, and you must not reside in a restricted territory.

Can I hold more than one account?

No. Only one account per person, household and IP address is permitted. Duplicate accounts are closed and associated balances may be forfeited.

How long does withdrawal take after verification?

Once your KYC verification is complete, withdrawals are normally processed within 0 to 24 hours, subject to a daily limit of 5,000 GBP.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and we will apply a self-exclusion period of your choosing immediately.

Will I be told when the terms change?

Yes. We announce material changes by email or a login notice at least 7 days before they take effect.