Responsible gaming at Casinolab Casino

Gambling at Casinolab Casino should stay an entertainment you control, not a pressure you manage. This page sets out every safeguard we operate, the tools you can switch on yourself today, and the free UK services you can contact at any time, day or night.

How We Protect Your Wellbeing

We treat player wellbeing as an operating requirement, not an afterthought. Our systems run behavioural monitoring across accounts to flag patterns such as sharp deposit increases, extended night-time sessions or repeated loss-chasing, and our trained team reviews those alerts within 24 hours and reaches out where appropriate.

Reality checks appear on screen at intervals you choose, showing your session length, deposits and net position for the current session. We display them before we show anything else, because a fact you can see is a decision you can make.

Every message from our safer gambling team is non-judgemental and confidential. Contacting us about a limit or an exclusion never affects your balance, your pending withdrawals or your right to your funds.

Warning Signs To Watch For

Problem gambling rarely announces itself. It builds through small, repeatable behaviours, and spotting one early is easier than reversing one late. Read the list below and count honestly how many apply to your play over the last three months.

• Chasing losses with larger deposits to win back money already spent
• Playing longer than you planned, or skipping sleep, meals or work to continue
• Hiding your play, deposits or statements from people close to you
• Borrowing money, using credit or dipping into bills to fund gambling
• Mood changes around gambling: irritation when not playing, guilt after playing
• Gambling to escape stress, anxiety or low mood rather than for entertainment
• Repeated failed attempts to cut down or stop on your own
• Treating gambling as income, or budgeting winnings into your monthly finances

Tools You Can Activate Today

Every control, one place

All tools below live under My Account, then Responsible Gaming, and take effect immediately after confirmation. You keep full control: you set the numbers, you set the dates, and we enforce them without exception.

• Deposit limits: cap the amount you can deposit per day, week or month; set under My Account > Responsible Gaming > Deposit Limits.
• Loss limits: restrict net losses over a chosen period so play stops when the limit is reached; found under Loss Limits in the same menu.
• Wagering limits: cap the total amount you can stake, win or lose, per day or week; set under Wagering Limits.
• Session reminders and reality checks: choose pop-up intervals from 15 to 120 minutes showing time played and net position; toggle under Session Reminders.
• Session timeouts: take a short break of 24 hours up to 30 days with one click under Take a Break.
• Cooling-off periods: pause your account from 24 hours to 6 months; open bets already placed run to completion, and no new bets are accepted.
• Self-exclusion: block access to your account fully, including login and marketing contact; activate under Self-Exclusion, and see the section below for durations and procedures.

Self Exclusion Durations and Procedure

Durations we support

Choose the duration that matches your situation: 24 hours, 7 days, 30 days, 6 months, or permanent. Longer terms take effect the moment you confirm, and we cannot shorten or reverse them before expiry. That restriction is deliberate; it removes the 2 a.m. decision you would regret at 9 a.m.

During exclusion your account is locked, deposits are blocked, and we stop all marketing, including email, SMS and bonus offers. Any funds in your balance remain yours and are paid out on request, normally within our standard 0 to 24 hour withdrawal window, with a 24 to 72 hour window if KYC documents have not been completed yet.

Open bets placed before the exclusion runs to completion and any winnings are credited normally. For a permanent exclusion we close the account after the final balance is settled and remove your details from active marketing lists.

Reactivation: at the agreed end date you contact [email protected] or our live chat, available 24/7, and complete a short review conversation before access is restored. This conversation is a safety step, not a hurdle.

Keeping Under 18s Off Our Platform

Gambling is illegal for anyone under 18 in Great Britain, and our KYC policy enforces that minimum age before the first withdrawal and at any point we doubt a player's age. Verification requires government ID and, where needed, proof of address and payment method, processed within 24 to 72 hours. Accounts that fail age checks are closed and balances returned to a verified guardian.

If minors can reach your device, use parental control software such as Net Nanny, Qustodio or GamBlock, and consider GAMSTOP, the free national self-exclusion register, to block all licensed gambling sites on shared equipment. Never leave your session logged in, and never share payment details with anyone under 18.

Free Help Beyond Our Platform

One phone call starts it. You do not need to be in crisis to ring the National Gambling Helpline; many callers simply want a confidential view on whether their play is still under control.

Contacting Our Safer Gambling Team

Our support desk is staffed 24/7 and every agent can activate limits, cooling-off periods and self-exclusion immediately. Ask for the safer gambling queue by name so you skip the general menu.

Write to [email protected] with the subject line Responsible Gaming and we respond as a priority case. Nothing you tell us about limits, exclusions or concerns is used against you, marketed around, or shared outside the compliance team.

Frequently Asked Questions

Can I reverse a deposit limit once I have set it?

You can lower a limit at any time and it applies instantly. Raising or removing a limit takes effect only after a 24 hour cooling period, so the change cannot be made impulsively mid-session.

What happens to my balance if I self-exclude permanently?

Your funds remain yours. Request a withdrawal before or during the exclusion and we pay it out within our standard 0 to 24 hour window, subject to completed KYC, then close the account.

Does GAMSTOP cover Casinolab Casino?

GAMSTOP is the free UK national self-exclusion register covering all licensed operators. We also honour it as an operator-level safeguard: if you register with GAMSTOP, contact our support team and we will apply the matching block to your account directly.

Can a family member ask you to restrict an account?

We cannot take instructions from third parties on an account, but a family member can contact support to raise a concern. We will then review the account's play patterns and reach out to the account holder with our safer gambling team.

Is there a minimum age to play at Casinolab Casino?

Yes, 18. KYC verification of government ID is required before your first withdrawal, and we close any account that fails an age check.