AML and Verification at Casinolab
Verifying every player is a legal duty we hold under our Curaçao licence, and it protects your money as much as it protects our platform. On this page we set out exactly when we check your identity, what we ask for, and what happens next. No surprises, no hidden steps.
Our Anti Money Laundering Commitment
Casinolab Casino operates under a Curaçao licence held by Nova Interactive N.V., and that licence binds us to the anti money laundering and counter terrorist financing rules of our licensing jurisdiction. Since launching in 2023 we have built our compliance programme around one principle: criminal money does not pass through our platform.
We take a risk based approach. Every account is assessed at registration, and that assessment is refreshed as your activity develops. Unusual patterns trigger review by our compliance team, and where the law requires it we report to the relevant authority. This work happens behind the scenes and does not affect your normal play.
- Risk assessment of every account at registration and on review
- Ongoing monitoring of deposits, withdrawals and gameplay patterns
- Mandatory reporting to authorities where legal thresholds are met
- Staff training and independent audit of our AML controls
When We Verify Your Identity
Verification points
We verify your identity at three points. First, basic checks run when you register: your name, date of birth and address are screened against sanction lists and identity databases. Second, full KYC verification is required before your first withdrawal. Third, additional checks apply when thresholds are reached or when our monitoring flags unusual activity.
The documents we need are straightforward, and most players already have them to hand.
- Government issued photo ID: passport, driving licence or national identity card
- Proof of address dated within the last three months: utility bill, bank statement or council tax letter
- Payment method verification: photo of the card with the middle digits covered, or a bank statement showing the account holder name for bank transfers and e wallet funding
| Verification point | What we check |
|---|---|
| Registration | Name, date of birth, address, sanctions screening |
| First withdrawal | Full identity, address and payment method ownership |
| Higher thresholds | Source of funds and enhanced due diligence |
How Verification Works
Step by step
Verification runs through your account settings, and each step tells you exactly which document to upload. Our compliance team reviews submissions within 24 to 72 hours, and you receive an email the moment a decision is made.
Your documents are handled under strict data protection controls. Uploads are encrypted in transit and at rest, access is limited to trained compliance staff, and documents are never shared with third parties except where the law compels us.
- Open the verification page in your account and select the pending check
- Photograph or scan the required document, ensuring all four corners are visible and details are readable
- Upload the file through the secure form, never by email
- Our team reviews it within 24 to 72 hours
- You receive the outcome by email, with a clear reason if anything is missing
Why We Ask About Source of Funds
If your deposits exceed levels our risk framework treats as significant, we will ask you to show where the money comes from. This is not an accusation. It is a legal obligation under our licence, and it applies to every operator in our jurisdiction.
Acceptable evidence is simpler than many players expect. A recent payslip, three months of bank statements, a pension letter, a self assessment return or a documented property sale each satisfy the requirement. We only need enough to connect your gameplay to a legitimate income or wealth.
We treat source of funds documents in the same strict confidence as your identity documents, and we ask only for what the rules require, nothing more.
How We Monitor Transactions
Deposits and withdrawals
Every deposit and withdrawal is screened automatically against your verified profile. We apply the same method rule that governs our licence: winnings are paid back through the same method you used to fund your account, and a withdrawal cannot exceed the amount you deposited with that method.
Limits are set to balance speed with control. Withdrawals are processed within 0 to 24 hours once verification is complete, and we charge no fees on either side of the transaction.
| Transaction | Rule |
|---|---|
| Minimum deposit | 10 GBP or currency equivalent |
| Minimum withdrawal | 20 GBP or currency equivalent |
| Maximum withdrawal | 5,000 GBP per day |
| Withdrawal processing | 0 to 24 hours after verification |
| Fees | None on deposits or withdrawals |
What Happens If Verification Fails
If a document is unreadable, expired or inconsistent with your account details, we tell you which one and give you the chance to replace it. Minor issues are usually resolved in a single upload.
Where documents are not provided, or where checks cannot be completed, we suspend withdrawals until the outstanding requirement is met. Your deposits remain secure in your account balance throughout, and you keep access to your account history.
In cases of suspected fraud, identity mismatch or unresolved source of funds concerns, we may close the account and, where the law requires it, report the matter to the authorities. Where no wrongdoing is found, any remaining balance is returned to you through your verified payment method.
How Long We Keep Your Documents
We retain verification records for the period required under our licence, counted from the end of our business relationship. If you close your account, that clock starts on the closure date, and your documents are then securely destroyed once the retention period expires.
This retention is not a choice. It exists so that regulators and law enforcement can trace transactions if an investigation ever demands it, which is precisely the protection the rules are designed to give you. If you would like the current retention period applied to your account, our support team at [email protected] can confirm it, as live chat is open 24 hours a day, seven days a week.
Frequently Asked Questions
Do I have to verify my account before I can deposit and play?
No. You can register, deposit and play with basic screening in place. Full document verification is required before your first withdrawal.
How long does verification take?
Our compliance team reviews documents within 24 to 72 hours, and you are notified by email as soon as a decision is made.
Can I withdraw to a different method than I deposited with?
No. Under our licence we must return funds through the same method used to deposit, and withdrawals cannot exceed what you deposited with that method.
Why do you need proof of source of funds?
When deposit levels reach certain thresholds, our licence obliges us to confirm the money comes from a legitimate source. A payslip, bank statements or similar evidence is usually enough.
What happens to my balance if I fail verification?
Withdrawals are suspended but your balance stays in your account. If no wrongdoing is found, funds are returned through your verified payment method.