Our Privacy Policy Explained

Since we launched in 2023, your trust has shaped how we handle personal data at Casinolab Casino. This policy sets out exactly what we collect, why we collect it, how long we keep it and what rights you hold over it.

Data We Collect From You

We collect only the personal data needed to run your account lawfully and safely. That includes your identity details, verification documents, transaction records and technical information generated when you use our site.

Identity data: full name, date of birth, email address, telephone number and residential address.
Verification documents: government-issued ID, proof of address and payment method verification required before your first withdrawal.
Transaction data: deposits, withdrawals, bonuses, bets and game outcomes across our 6,000+ game library.
Technical data: IP address, device type, operating system, browser and approximate location.
Gameplay behaviour: session duration, game preferences, betting patterns and reality-check responses.
Marketing preferences: which promotions you opted into and how you prefer to hear from us.

How We Use Your Data

Every processing activity has a defined purpose tied to your account. We create and maintain your player account, verify your identity under KYC rules, process deposits and withdrawals, and detect fraud before it affects your balance.

Account creation, login and customer support available 24/7.
KYC verification, processed within 24-72 hours before your first withdrawal.
Payment processing across Visa Debit, Mastercard Debit, e-wallets and crypto options including BTC, LTC and USDT.
Fraud prevention, anti-money-laundering checks and multi-account detection.
Responsible-gambling monitoring, including deposit limits, loss limits and self-exclusion tools.
Marketing and bonus communication, only where you have given consent.
Compliance with legal and regulatory obligations in every market we serve.

Our Legal Bases

Contract: we process your data to set up and manage your player account, process bets and pay out winnings. Without this data we cannot provide the service you signed up for.

Legal obligation: gambling law requires us to verify your age and identity, monitor transactions for money laundering and respond to regulator requests. Retaining transaction records for five years or more falls under this basis.

Legitimate interest: we rely on this to prevent fraud, secure our platform, analyse aggregated gameplay trends and improve our services, always balanced against your rights.

Consent: marketing emails, SMS and personalised offers are sent only with your consent. You can withdraw it at any time without losing access to your account.

How Long We Keep Records

We keep each category of data only as long as its purpose requires, then delete or anonymise it. Regulatory minimums override shorter preferences where the law demands longer storage.

Transaction and betting data: at least 5 years after account closure, as gambling regulations require.
KYC documents: retained for 5 years after the end of our relationship, then securely destroyed.
Account and identity data: for the life of your account, then for the statutory retention window.
Marketing consent records: until you withdraw consent, plus 12 months to evidence the withdrawal.
Support communications: up to 2 years for quality and dispute purposes.
Device and log data: up to 12 months for security analysis.

We never sell your personal data. We share it only with partners who need it to deliver a specific service, under strict contractual confidentiality terms.

Payment processors handling your Visa Debit, Mastercard Debit, Skrill, Neteller, MiFinity, Jeton and crypto transactions.
KYC and AML verification providers who confirm your ID and address documents.
Gambling regulators and licensed authorities entitled to request records.
Analytics and hosting providers operating under data processing agreements.
Professional advisers such as auditors and lawyers, where legally necessary.

Your Rights Over Your Data

You control your personal data at Casinolab Casino, and exercising any right never affects your gameplay or bonuses. Send requests to [email protected] or our live chat, available 24/7, and we respond within one month.

Access: get a copy of the personal data we hold about you.
Rectification: correct inaccurate or incomplete details.
Erasure: request deletion where no legal retention duty applies.
Portability: receive your data in a structured, machine-readable format.
Objection: object to processing based on legitimate interest.
Withdrawal of consent: opt out of marketing at any time, one click in your account settings.
Complaint: escalate to your national data protection authority at any time.

Cookies and Tracking

Our site uses strictly necessary cookies for login sessions and security, plus optional analytics and marketing cookies set only with your consent. The cookie banner lets you accept or reject each category, and you can change your choice any time from the cookies page, where the full cookie policy lists every cookie, its purpose and its lifespan.

How We Protect Your Data

All traffic between your device and our servers is encrypted with TLS, and stored data is protected with industry-standard encryption at rest. Access follows strict role-based controls: only vetted staff with a genuine business need can reach personal data, and every access is logged.

We test our systems regularly, train staff on data protection and run continuous monitoring for suspicious activity. If a personal data breach occurs, we notify the relevant supervisory authority within 72 hours and inform affected players directly where the risk to you is high.

Contact Our Data Protection Officer

Our Data Protection Officer answers privacy questions, handles data subject requests and oversees compliance with this policy. Write to [email protected] with your account ID and the details of your request, and we will confirm receipt within 48 hours. We review this privacy policy at least annually and publish any changes on this page.

Frequently Asked Questions

Can I play at Casinolab Casino without sharing my ID documents?

No. KYC verification is a legal requirement before your first withdrawal, so we must collect a government ID and proof of address. Verification typically completes within 24-72 hours.

How do I stop marketing messages?

Withdraw consent at any time via your account settings or the unsubscribe link in any message. We stop sending offers immediately and evidence the withdrawal for 12 months.

Do you sell my data to third parties?

No. We share data only with payment processors, verification providers, regulators and analytics partners under strict contractual terms, never for sale.

How long do you keep my transaction history?

Gambling regulations require us to retain transaction and betting records for at least 5 years after account closure, after which we delete or anonymise them.

What happens if there is a data breach?

We notify the relevant supervisory authority within 72 hours and contact you directly if the risk to your rights is high. Our security team contains, investigates and documents every incident.